HELP CENTER

What Would You Like to Know?

Browse below to review the answers to some of the most common questions that we receive. If you still have questions or would like more information, please get in touch and we’ll be happy to assist you.

DO YOU CHARGE BY THE HOUR?

Our team at Home Hero Repairs LLC is dedicated to providing personalized and professional solutions for your home improvement needs. When you reach out to us for a job, we follow a comprehensive process to ensure we fully understand the requirements and provide you with an accurate quote. Here's how our process works:

Discussion: We will have an initial conversation to gather information about the project. We'll ask specific questions to understand your needs, preferences, and any specific details or challenges involved.
On-Site Inspection: Our team will schedule a convenient time to visit your location and conduct a thorough on-site inspection. This step allows us to assess the scope of work accurately, evaluate any potential issues, and determine the materials and labor required.
Custom Quote: Based on the information gathered during the discussion and on-site inspection, we will provide you with a detailed, itemized quote. This quote will include both the estimated labor and materials costs. We believe in transparency, so there won't be any hidden charges or surprises.
Deposit and Scope of Work Agreement: If you decide to proceed with the project, we will request a deposit to secure your booking. Additionally, we will provide you with a scope of work agreement that outlines the project details, timeline, payment terms, and any contingencies or special considerations.
Start Date: Once the deposit is received and the scope of work agreement is signed, we will confirm your project start date. We strive to accommodate your schedule and ensure a seamless transition from planning to execution.

Throughout the entire process, we maintain open communication and address any questions or concerns you may have. Our goal is to provide a high-quality service that meets your expectations and delivers the desired results.

Please note that the specifics of our process may vary slightly depending on the nature and size of the project. We are committed to providing exceptional service and delivering successful outcomes for every job we undertake.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Check, Cash, Zelle, Venmo, and all major credit and debit cards. If you prefer to use a credit or debit card, we will usually send you an invoice via Paypal.

DO YOU GUARANTEE YOUR WORK?

At Home Hero Repairs, LLC we take immense pride in our work and are dedicated to exceeding our clients' expectations. We firmly believe in the value of delivering a five-star experience to every customer. Our team puts their heart and soul into each project, ensuring meticulous attention to detail and top-notch craftsmanship. We strive to create a lasting impression through our exceptional service, professionalism, and commitment to customer satisfaction. Your happiness is our ultimate goal, and we stand by our work, ensuring that you leave fully satisfied with the results.